Agostinho Handenge
Senior Consultant | ISO Auditing | IOSA Auditing (IATA Operational Safety Audit) | Quality Management Systems
About the specialist
Specialist in Quality Management Systems, ISO auditor and IOSA Auditor (IATA Operational Safety Audit), with solid experience in consulting, auditing and team training in the aviation, oil and gas, services and public administration sectors.
He has more than 15 years of experience in implementing management systems, developing quality control processes, conducting internal and external audits and training professionals, transforming normative requirements into operational practices that increase efficiency, reduce risks and promote continuous improvement.
He is also recognised as a trainer and speaker in the areas of quality and professional communication, having developed hundreds of professionals through training programmes in Quality Management Systems, ISO audits and communication and public speaking techniques.
Author of the books "Triunfando pela Qualidade" and "Qualidade como Factor Estratégico nas Empresas", he combines a strong technical component with a strategic vision of quality management as a factor of competitiveness and organisational sustainability.
Areas of Expertise
Quality and Management Systems
- ISO 9001 – Quality Management System
- ISO 14001 – Environmental Management System
- ISO 45001 – Occupational Health and Safety Management System
- Quality Management and Control
- Integrated Management Systems
Audit and Certification
- Internal Auditor and ISO 9001:2015 Lead Auditor
- IOSA Auditor – IATA Operational Safety Audit
- Internal and External Audits
- Audit Methodology according to ISO 19011
- Gap Analysis and Conformity Assessment
Process Management and Organisational Development
- Business Process Management (BPM)
- Process Mapping and Optimisation
- MASP – Method of Analysis and Problem Solving
- Organisational Development
- Continuous Improvement
Training and Competence Development
- ISO Management Systems Training
- Internal Auditor Training
- Technical Communication
- Public Speaking and Professional Presentations
- Behavioural Competence Development
Sectors of Experience
Credentials
15+ years of professional experience
- Certifications and Training
- Internal Auditor and ISO 9001:2015 Lead Auditor – APCER (Portugal)
- Civil Aviation Auditors – ABSANT (Lisbon)
- IOSA – IATA Operational Safety Audit
- Environmental Management Systems – NBR ISO 14001 and Brazilian Environmental Legislation
- Business Process Management (BPM) – VTB Brasil
- Professional Experience
- Over 15 years of experience in Quality Management Systems
- ISO and IOSA Auditor
- Author of two books on Quality Management
- Consultant in organisations in the aeronautical, oil and gas, industrial and institutional sectors
- Experience in projects for organisations such as AIRJET, GBN, Instituto Privado Girassol, INP, among others
Available Services
Implementation Consulting
Development, implementation and improvement of Quality Management Systems and organisational processes aligned with international standards.
Audits
Conducting internal and external ISO audits, IOSA audits for the aviation sector and conformity assessments.
Training
Training programmes in Quality Management Systems, internal auditor training, process management and competence development in communication and public speaking.
Process Improvement
Mapping, optimisation and standardisation of processes, implementation of BPM methodologies and continuous improvement programmes.