Chissola Ebo
Senior Consultant | Strategic Management | Integrated Management Systems | Quality Management | Project Management | ISO 9001 | ISO 27001
About the specialist
Specialist in strategic management, organisational development, integrated management systems and project management, with more than 20 years of experience in organisational transformation, management system implementation, process optimisation and leadership support in public and private organisations.
She has consolidated experience implementing ISO 9001 quality management systems and ISO 27001 information security management systems, internal and external audits, continual improvement, change management and the development of organisational structures geared towards operational excellence.
Throughout her career she has led organisational transformation projects, quality programmes, process reengineering initiatives, PMO implementation, document management and administrative modernisation, ensuring alignment between strategy, processes, people and results.
She is also a certified Lead Auditor, consultant, trainer and speaker, recognised for building organisational cultures focused on quality, innovation, continual improvement and process management.
Areas of Expertise
Strategy and Organisational Development
- Strategic management
- Organisational development
- Organisational transformation
- Organisational culture
- Change management
- Institutional coordination
- Strategic leadership support
- Organisational governance
Quality and Management Systems
- ISO 9001 – Quality Management System
- ISO 27001 – Information Security Management System
- Integrated management systems
- Management system implementation
- Internal audits
- Compliance audits
- Document management
- Continual improvement
Project Management
- PMI-based project management
- PMO – Project Management Office
- Project planning and control
- Portfolio management
- Multidisciplinary team coordination
- Stakeholder management
- Indicator monitoring
Process Management
- Business Process Management (BPM)
- Process mapping
- Process reengineering
- Process optimisation
- Indicator definition
- Process-based management
Training and Development
- ISO management systems training
- Quality management training
- Leadership and organisational culture
- Project management
- Skills development
- Organisational communication
Sectors of Experience
Credentials
20 years of professional experience
- More than 20 years of professional experience
- Certifications and Education
- Degree in Languages, Translation and Administration
- PMO Certified Practitioner (PMI)
- Project Management Office certification (PMI)
- QMS Implementation ISO 9001
- ISMS Implementation ISO 27001
- IRCA Quality Lead Auditor
- ISO 27001 Lead Auditor – Bureau Veritas
- Advanced training in PMI project management
- Professional Experience
- Implementation of ISO 9001 quality management systems
- Implementation of ISO 27001 information security management systems
- Leadership of organisational transformation programmes
- Management of strategic projects
- Internal audits and continual improvement
- Process reengineering and digital transformation
- Certified trainer and international speaker
Available Services
Integrated Management Systems Consulting
Implementation, development and improvement of quality and information security management systems and integrated models aligned with international standards.
Strategic Management and Organisational Development
Support in defining organisational models, governance, change management, organisational culture and institutional performance improvement.
Project Management
PMI methodology implementation, PMO set-up, strategic programme management, project follow-up and performance indicator development.
Audits and Continual Improvement
Internal audits, compliance assessments, organisational diagnosis, process optimisation and certification readiness.
Executive Training
Training programmes in quality management, ISO 9001, ISO 27001, project management, leadership, organisational culture and continual improvement.