ISO 20000-1 certification in Angola
ISO/IEC 20000-1 is the international IT service management standard. It structures service levels, incidents, changes and suppliers.
What ISO/IEC 20000-1 is
The standard defines the requirements of a service management system: service catalogue and agreed service levels, incident and request management, problem management, change and configuration management, capacity and availability, and supplier management.
How we prepare the certification
- 01AssessmentReview of the current situation against the standard's requirements and identification of the gaps to close.
- 02Scope and contextDefinition of the certification scope, interested parties and applicable legal requirements.
- 03Process and risk mapProcess design, assignment of owners and assessment of the associated risks and opportunities.
- 04DocumentationPolicy, procedures, instructions and records written for the actual operation, not generic templates.
- 05Training and roll-outTeam training and day-to-day roll-out of the system, with evidence of real use.
- 06Internal auditInternal audit run by network auditors, recording non-conformities and corrective actions.
- 07Pre-auditSimulation of the certification audit and closure of the final gaps, ahead of the independent DQS audit.
Preparing and certifying are separate functions
Export Lab handles the assessment, system design, documentation, training and internal audit. The certification audit is conducted independently by DQS. That separation is what makes the certificate credible to clients, regulators and international partners.
What your company gains
- Service levels agreed and measured.
- Incidents and changes under a single process.
- IT supplier dependency under control.
Network specialists
Tell us your company's challenge and we identify, within the network, the specialist with the right profile in Integrated Management Systems and ISO/IEC 20000-1.