Management systems for Retail and Distribution in Angola
In retail the management system shows on the shelf: product available, in date, at the right temperature, and a complaint resolved without noise.
Sector challenges
Multiple stores, high staff turnover and hundreds of SKUs make memory-based control impossible. Shrinkage, stock-outs and returns pile up with no identified cause.
The cold chain is the most expensive failure point: one unrecorded interruption compromises the whole batch and customer trust.
Applicable standards
ISO 9001 for store operations and replenishment, ISO 22000 for food products, ISO 10002 for complaints management, and ISO 28000 for distribution security.
Customer experience and complaints
A single process to collect, classify and answer complaints, with root cause analysis and correction that prevents recurrence, instead of case-by-case replies.
Audit needs
Store and warehouse audits, temperature and expiry record checks, and supplier and carrier audits.
What your company gains
- Shrinkage and stock-outs measured per store and category.
- Cold chain with continuous logging and alarms.
- Complaints handled with root cause analysis.
Applicable standards
1 network specialist in this sector
Independent network consultants with experience in retail and distribution in Angola.
